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How to Place An Order

How to Cancel Orders


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Payment Options

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Help: For New Customers:
Frequently Asked Questions

How can I check on my orders?
Can I track the package?
Can I return my purchases?
Is it safe to use my credit card?
What is your privacy policy?
What are my payment options?
What are my shipping options?
Can I cancel an order after it has been submitted?
How do I contact Iconofile?

How can I check on my orders? Can I track the package?

Yes! We offer an order tracking system for orders placed online. To get the details of your order, click here and enter your Order Number and Email Address (the email address used during checkout). You'll be able to see if the order has been shipped or if the order is still in process. We'll tell how the order was shipped and the shipper's tracking number. If your order was shipped by UPS, you can use the UPS tracking number to see your order's progress. Simply click on the tracking number and see where your order is in the UPS system. You can also send us an email request by clicking here and we will reply to you shortly.

Can I return my purchases?

If purchased in the past 30 days, you can return your purchases to Iconofile for a full refund (opened items may be exchanged). This applies to calendars, books, unopened CDs, videocassettes, DVDs and software in their original condition.

If returning an order to Iconofile, please complete the return form enclosed with your order and ship the item and the form back to:
Attention: Return
PO Box 112
Willits, CA 95490
United States

Is it safe to use my credit card?

Yes. We use the latest encryption technology to keep your information safe. We guarantee that each purchase you make is protected and safe. If fraudulent charges are ever made, you will not have to pay for them. See our guarantee for details.

What is your privacy policy?

At Iconofile we are committed to respecting and protecting your privacy. We believe that our site should be a safe environment for anyone who visits and purchases. As a seller of information-related products, we are also committed to providing you the best possible online service and experience as well as the best products. For full details on our Privacy Policy, click here.

What are my payment options?

We accept American Express, MasterCard and Visa credit cards. We also accept bank wire transfers, checks (U.S. banks only) and money orders. If you want to call in your credit card information and complete your purchase by phone, you can. Just wait two hours to ensure that your order is in our system. Then call 1-707-459-9990, between 9:00 a.m. and 5:00 p.m. Pacific Time, Monday through Friday. Customers outside the U.S., please call 1-707-459-9990. For more details, click here.


What are my shipping options?

We ship our products around the world. Find specific shipping options and costs here. To find out when you will receive your item, you need to consider the availability of the item you ordered and the shipping option you selected. The equation we use is: Available-to-Ship Time + Delivery Method Ship Time = Total Delivery Time.

Can I cancel an order after it has been submitted?

Yes. All you need to do is send us an email as soon as possible. (We cannot cancel an order once it has entered the shipping process.) Be sure to include your name, email address, order confirmation number, if available, and the product you want to cancel (including title, author, and any other information you have). If you want to change the quantity of an item, please tell us. Click here for details.

How do I contact Iconofile?

Just click here to contact us and tell us your concern, and we'll be in touch with you shortly.

What's New

Natural Mineral Pigments
Natural Mineral
Artist's Pigments

Wide assortment of colors for icon painters and other artists working in most mediums.

Russian Icon Designs
Russian Icon Designs

500 drawings of canonical icons collected from ancient Russian manuscripts.

Multimedia CD-ROM: Collecting and Using Mineral Pigments
CD-ROM: Collecting and Using Mineral Pigments

NEW! Multimedia CD-ROM explains how to collect and use mineral pigments for painting.

Mullers, mortars and pestles and grinding kits
Artist's Supplies

Tools and supplies for artists who want to make their own paints.