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Help: For New Customers:
Frequently Asked Questions
 How can I check on my orders?
Can I track the package?
Can I return my purchases?
Is it safe to use my credit card?
What is your privacy policy?
What are my payment options?
What are my shipping options?
Can I cancel an order after it has been submitted?
How do I contact Iconofile?
Yes! We offer an order tracking system for orders placed online. To get the details of your order, click here and enter your Order Number and Email Address (the email address used during checkout). You'll be able to see if the
order has been shipped or if the order is still in process. We'll tell how the order was shipped and the shipper's tracking number. If your order was shipped by UPS, you can use the UPS tracking number to see your order's progress. Simply click on the tracking number and see where your order is
in the UPS system. You can also send us an email request by clicking here and we will reply to you shortly.
If purchased in the past 30 days, you can return your purchases to Iconofile for a full refund (opened items may be exchanged). This applies to calendars, books, unopened CDs, videocassettes, DVDs and software in their original condition.
If returning an order to Iconofile, please complete the return form enclosed with your order and ship the item and the form back to:
Iconofile
Attention: Return
PO Box 112
Willits, CA 95490
United States
Yes. We use the latest encryption technology to keep your information safe. We guarantee that each purchase you make is protected and safe. If fraudulent charges are ever made, you will not have to pay for them. See our guarantee
for details.
At Iconofile we are committed to respecting and protecting your privacy. We believe that our site should be a safe environment for anyone who visits and purchases. As a seller of information-related products, we are also committed to providing you the best possible online service
and experience as well as the best products. For full details on our Privacy Policy, click here.
We accept American Express, MasterCard and Visa credit cards. We also accept bank wire transfers, checks (U.S. banks only) and money orders. If you want to call in your credit card information and complete your purchase by phone, you can. Just wait two hours to ensure
that your order is in our system. Then call 1-707-459-9990, between 9:00 a.m. and 5:00 p.m. Pacific Time, Monday through Friday. Customers outside the U.S., please call 1-707-459-9990. For more details, click here.
  
We ship our products around the world. Find specific shipping options and costs here. To find out when you will receive your item, you need to consider the availability of the item you ordered and the shipping option you selected. The equation we use
is: Available-to-Ship Time + Delivery Method Ship Time = Total Delivery Time.
Yes. All you need to do is send us an email as soon as possible. (We cannot cancel an order once it has entered the shipping process.) Be sure to include your name, email address, order confirmation number, if available, and the product you want to cancel (including title,
author, and any other information you have). If you want to change the quantity of an item, please tell us. Click here for details.
Just click here to contact us and tell us your concern, and we'll be in touch with you shortly. |
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Questions Answered
