How to Place An Order

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Help: Placing An Order: Secure Shopping

Our Guarantee

Shopping with Iconofile is absolutely safe -- you never have to worry about credit-card safety when you are shopping at our web site. We guarantee that each purchase you make is protected and safe. If fraudulent charges are ever made, you will not have to pay for them. See guarantee details below.

How We Make Shopping Safe

We use the latest encryption technology to keep your personal information safe. All your ordering information -- including your name, address, and credit card number -- is encrypted using a secure server for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system.

Guarantee Details

In general, under federal law, you will not be liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent charges, remember to first notify your credit card provider in accordance with its reporting rules and procedures. If, for whatever reason, you are held responsible for this amount, Iconofile will cover the entire liability for you, up to $50, as long as the unauthorized use of your credit card resulted through no fault of your own from purchases made from Iconofile while using our secure server.

Still Prefer to Order by Phone or Fax?

We gladly accept orders via phone or fax. Simply place the items you want in your Shopping Cart and proceed to Checkout. On our Order Form, instead of entering your credit card, select Phone Fax as your payment method. To complete your purchase by phone, please wait one hour before calling. This will ensure that your order is in our system. Then call 1-707-459-9990, between 9:00 a.m. and 5:00 p.m. Pacific Time, Monday through Friday. Customers outside the U.S., please call +1-707-459-9990.

Your Credit Card Guarantee

In addition to our Iconofile guarantee, our credit card partners offer programs to protect you against fraud when shopping online at Iconofile.

Natural Mineral
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